We ship most products
via UPS Ground or Fedex Ground at our discretion. Most products that weigh
> 80 lbs. are shipped via a freight carrier. For items shipping via truck
freight, please note that the delivery site will need to have a loading dock or
forklift available to remove the pallet from the truck. If these are not
available, we can provide liftgate service through the freight carrier for a
charge of $100. With liftgate service the driver will lower the pallet to
street level. The customer will be responsible for taking the item inside
the building. Inside delivery by the freight company is available for an
additional fee that is custom quoted.
When receiving your
product, please ensure that the package is inspected thoroughly for damage to
the external box as well as the pallet if shipped via freight. Please
ensure that any potential damage is notated on the delivery receipt with the
driver. If any damage to the external container or the internal product is
discovered, please notify us immediately at 954-725-2998.
Most orders usually
ship the same day or next business day after the order is placed.
Additionally, we offer select items that we do not maintain in our current
warehouse inventory. Those items usually ship from one to three business
days after your order. You will be contacted directly if longer lead times are
in effect. We do our best to make sure that our catalog contains currently
Risk of Loss
If customer provides Seller (American Technical Support, Inc.) with customerís
carrier account number for shipping, title to products and risk of loss or
damage during shipment pass from Seller to customer upon delivery to the carrier
(F.O.B. Origin, freight collect). For all other shipments, title to
products and risk of loss or damage during shipment pass from Seller to customer
upon delivery to the specified destination (F.O.B. Destination, freight prepaid
and added). Customer is responsible for thoroughly inspecting packages
immediately upon receipt and notating any damage to pallet, packaging, or
product on receipt with delivery driver.
Products must be returned
within 30 days of the shipping date for a refund or replacement.
All non-defective returns are subject to a minimum 20% restocking fee and are
subject to management approval.
Before returning any item, please contact us via email email
or call us at 954-725-2998 within thirty days of your shipment date for a Return
Merchandise Authorization (RMA) number. No returns will be accepted
without an RMA number. RMA numbers are good for ten days.
Defective items may be returned for a same-item exchange only. All
products (unless noted on our site) are sold with the full manufacturer's
warranty. The warranty period and service varies by manufacturer and
product. In order to receive full credit, your purchase must be returned
with shipping pre-paid. All items must be in "as-new" condition, in
original unopened packaging and with all warranty cards, manuals and
accessories. Any discrepancies could result in a delay or forfeiture of