Shipping Providers
We ship most products via UPS Ground or Fedex Ground at our discretion.  Most products that weigh > 80 lbs. are shipped via a freight carrier.  For items shipping via truck freight, please note that the delivery site will need to have a loading dock or forklift available to remove the pallet from the truck.  If these are not available, we can provide liftgate service through the freight carrier for a charge of $100.  With liftgate service the driver will lower the pallet to street level.  The customer will be responsible for taking the item inside the building.  Inside delivery by the freight company is available for an additional fee that is custom quoted.

Delivery Inspection
When receiving your product, please ensure that the package is inspected thoroughly for damage to the external box as well as the pallet if shipped via freight.  Please ensure that any potential damage is notated on the delivery receipt with the driver.  If any damage to the external container or the internal product is discovered, please notify us immediately at 954-725-2998.

Delivery Timeframe
Most orders usually ship the same day or next business day after the order is placed.  Additionally, we offer select items that we do not maintain in our current warehouse inventory.  Those items usually ship from one to three business days after your order. You will be contacted directly if longer lead times are in effect. We do our best to make sure that our catalog contains currently available merchandise.

Risk of Loss
If customer provides Seller (American Technical Support, Inc.) with customer’s carrier account number for shipping, title to products and risk of loss or damage during shipment pass from Seller to customer upon delivery to the carrier (F.O.B. Origin, freight collect).  For all other shipments, title to products and risk of loss or damage during shipment pass from Seller to customer upon delivery to the specified destination (F.O.B. Destination, freight prepaid and added).  Customer is responsible for thoroughly inspecting packages immediately upon receipt and notating any damage to pallet, packaging, or product on receipt with delivery driver.

Products must be returned within 30 days of the shipping date for a refund or replacement. 

All non-defective returns are subject to a minimum 20% restocking fee and are subject to management approval. 

Before returning any item, please contact us via email email or call us at 954-725-2998 within thirty days of your shipment date for a Return Merchandise Authorization (RMA) number.  No returns will be accepted without an RMA number.  RMA numbers are good for ten days. 

Defective items may be returned for a same-item exchange only.  All products (unless noted on our site) are sold with the full manufacturer's warranty.  The warranty period and service varies by manufacturer and product.  In order to receive full credit, your purchase must be returned with shipping pre-paid.  All items must be in "as-new" condition, in original unopened packaging and with all warranty cards, manuals and accessories.  Any discrepancies could result in a delay or forfeiture of your credit.