Terms and Conditions
Any agreement for the purchase of goods from
American Technical Support, Inc. (“Seller”) and the Customer shall be subject to
these Policies, Terms and Conditions. By placing an order, customer consents to
and agrees to abide by any and all of the following Terms and Conditions.
Returns Policy
Products must be returned within 30 days of
the invoice date for a refund or replacement. All non-defective returns are
subject to a minimum 20% restocking fee and are subject to management approval.
Before returning any item, please contact us or at 954-725-2998 within
thirty days of your invoice date for a Return Merchandise Authorization (RMA)
number. No returns will be accepted without an RMA number. RMA numbers are
good for ten days. Defective items may be returned for a same-item exchange
only. All products (unless noted on our site) are sold with the full
manufacturer's warranty. The warranty period and service varies by manufacturer
and product. In order to receive full credit, your purchase must be returned
with shipping pre-paid. All items must be in "as-new" condition, in original
unopened packaging and with all warranty cards, manuals and accessories. Any
discrepancies could result in a delay or forfeiture of your credit.
Shipping Providers
We ship most products via UPS Ground or
Fedex Ground at our discretion. Most products that weigh > 80 lbs. are shipped
via a freight carrier. For items shipping via truck freight, please note that
the delivery site will need to have a loading dock or forklift available to
remove the pallet from the truck. If these are not available, we can provide
liftgate service through the freight carrier for an additional charge. With
liftgate service the driver will lower the pallet to street level. The customer
will be responsible for taking the item inside the building. Inside delivery by
the freight company is available for an additional fee that is custom quoted.
Delivery Inspection
When receiving your product, please
ensure that the package is immediately inspected for damage to the external box
as well as the pallet if shipped via freight. Please ensure that any damage
(including but not limited to cuts, punctures, crushed box, crushed corners) is
notated on the delivery receipt with the driver. If any damage to the external
container or the internal product is discovered, please notify us immediately at
954-725-2998. Please unpack your shipment within 3 days and notify us if any
hidden shipping damage is discovered that was not reported to the delivery
driver. Prompt reporting of hidden shipping damage will facilitate the freight
claim process. American Technical Support, Inc., cannot be held responsible for
hidden shipping damage reported to us more than 3 days beyond the delivery date.
Delivery Timeframe
Most orders usually ship the same day or
next business day after the order is placed. Additionally, we offer select
items that we do not maintain in our current warehouse inventory. Those items
usually ship from one to three business days after your order. You will be
contacted directly if longer lead times are in effect. We do our best to make
sure that our catalog contains currently available merchandise.
Risk of Loss
If customer provides Seller (American Technical Support, Inc.) with customer’s
carrier account number for shipping, title to products and risk of loss or
damage during shipment pass from Seller to customer upon delivery to the
carrier. For all other shipments, title to products and risk of loss or damage
during shipment pass from Seller to customer upon delivery to the specified
destination. Customer is responsible for thoroughly inspecting packages
immediately upon receipt and notating any damage to pallet, packaging, or
product on receipt with delivery driver.
Order
Cancellation
Once an order has been processed, we are
unable to cancel the order unless stock is unavailable. To request cancellation
on backordered items, please call 954-725-2998.
Purchase
Order Policy
American Technical Support, Inc. accepts
purchase orders from pre-approved corporations, government and educational
institutions. Your order will not ship until a copy of the purchase order is
received. Invoices not paid within terms will accrue a 1.5% per month interest
and service charge. Customer will be responsible for all of Seller’s costs of
collection, including, but not limited to, court costs, filing fees and
attorneys’ fees. Any collection fees incurred will also be added to overdue
balances.
Order
Acceptance Policy
The receipt of an electronic order
confirmation does not constitute the acceptance of an order or as a confirmation
of an offer to sell. American Technical Support, Inc. reserves the right,
without prior notification, to limit the order quantity on any item. In order
to protect the interests of our customers all orders placed for over $2500.00
(U.S.) must obtain pre-approval with an acceptable method of payment, as
established by our Credit & Fraud Department. Additional verification of
information may be required before acceptance of any order. Power Pros, Inc.
reserves the right, without prior notification, to limit order quantities of any
product to any customer and the right to do business with any individual or
business.
Warranties
Manufacturer warranties apply to your purchase unless otherwise stated in
writing. American Technical Support, Inc. disclaims all other warranties
including but not limited to warranties of merchantability and fitness for a
particular purpose. Customer understands that Seller is not the manufacturer of
the products purchased by Customer hereunder and the only warranties offered are
those of the manufacturer. Customer is relying on the manufacturer’s
specifications only and is not relying on any statements, specifications,
photographs or other illustrations representing the products that may be
provided by Seller.
Liability
In no event shall American Technical Support, Inc. be liable for any damages
caused by any product or failure of such product to perform, regardless of the
theory of liability pursuant to which such damages may be sought. Seller
expressly disclaims all warranties either express or implied related to products
including but not limited to merchantability or fitness for a particular purpose
or any warranty relating to third party services. This disclaimer does not
affect the terms of any manufacturer's warranty. Customer waives any claim that
it may have against Seller based on any product liability. Customer
acknowledges that no employee of Seller is authorized to make any representation
or warranty on behalf of Seller that is not in this agreement.
Governing
Law
If Customer makes any claims against American Technical
Support, Inc., Customer agrees that the venue for such claims will be in the
County of Broward, Deerfield Beach, Florida USA.
Services
Certain Services, including, but not limited to, extended warranty service by
manufacturers, are sold by Seller as a distributor or sales agent ("Third Party
Services"). In the case of Third Party Services, the third party shall be the
party responsible for providing the services to the Customer and Customer will
look solely to the third party for any loss, claims or damages arising from or
related to the provision of such Third Party Services. Customer hereby releases
Seller from any and all claims arising from any such Third Parties Services.
Export Sales
Customer agrees that it will not divert, use,
export or re-export such items contrary to United States law. Customer
acknowledges and agrees that it will not export, re-export, or provide such
items to any entity or person within any country that is subject to United
States economic sanctions imposing comprehensive embargoes without obtaining
prior authorization from the United States Government. Customer also agrees
that it will not export, re-export, or provide such items to entities and
persons that are ineligible under United States law to receive such items,
including but not limited to, any person or entity on the United States Treasury
Department’s list of Specially Designated Nationals or on the United States
Commerce Department’s Denied Persons List, Entity List, or Unverified List.
Manufacturers' warranties for exported products vary and may be voided for
products exported outside the United States
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